Safety is not a policy. It's a promise.
Second Chances exists in part because young people were harmed inside the very places meant to protect them. We hold ourselves to a higher standard, and we are transparent about it.
Our safeguarding principles.
These commitments guide every interaction, every member of staff, and every volunteer and partner who works with us.
The young person comes first
The safety, dignity, and wishes of the young person guide every decision. We do not act over their heads.
Believe, and act
When someone tells us they have been harmed, we listen, we believe, and we respond, sensitively and without delay.
Consent and control
Nothing about a young person is shared or actioned without their informed consent, except where there is a serious risk of harm.
Clear boundaries
Every member of staff and volunteer signs and works within a code of conduct that protects young people from harm.
Vetted people
Those who work directly with young people are screened, referenced, and trained before they begin.
Always accountable
Concerns are recorded, reviewed, and escalated to the authorities where required. We hold ourselves open to scrutiny.
Report a concern.
If you are worried about the safety of a young person, or about the conduct of anyone connected to Second Chances, please tell us. You can do so confidentially, and anonymously if you prefer.
If someone is in immediate danger, contact local emergency services first.
What happens after you tell us.
- We take it seriously, immediately. Every concern is logged and reviewed by our designated safeguarding lead.
- We keep you informed. We explain what we can do, what we can't, and what happens next, no surprises.
- We act to protect. Where there is risk, we take steps to keep the young person safe and, where required, involve the relevant authorities.
- We follow through. We stay with the situation until it is resolved, and we review what we can learn.
Your data, handled with care.
Many people share painful, private things with us. We treat that trust as sacred.
What do you do with what I share?
We store it securely and use it only to support you. We follow Kenya's Data Protection Act (2019): your information is never sold, and never shared without your consent except where the law requires it to protect someone from harm.
Can I stay anonymous?
Yes. You can reach out, report a concern, or ask for help without giving your name. You decide how much to share, and when.
Can I ask you to delete my information?
Yes. You can ask to see what we hold about you, correct it, or have it deleted, at any time. Just contact us.
Full documents: Safeguarding and Child Protection Policy, Code of Conduct, Privacy and Data Protection Notice (to be linked).
If something happened to you, it was never your fault, and it's never too late to tell.