Second Chances exists in part because young people were harmed inside the very places meant to protect them. We hold ourselves to a higher standard, and we are transparent about it.
These commitments guide every interaction, every member of staff, and every volunteer and partner who works with us.
The safety, dignity, and wishes of the young person guide every decision. We do not act over their heads.
When someone tells us they have been harmed, we listen, we believe, and we respond, sensitively and without delay.
Nothing about a young person is shared or actioned without their informed consent, except where there is a serious risk of harm.
Every member of staff and volunteer signs and works within a code of conduct that protects young people from harm.
Those who work directly with young people are screened, referenced, and trained before they begin.
Concerns are recorded, reviewed, and escalated to the authorities where required. We hold ourselves open to scrutiny.
If you are worried about the safety of a young person, or the conduct of anyone connected to Second Chances, please tell us. You can do so confidentially, and anonymously if you prefer.
If someone is in immediate danger, contact local emergency services first.
Many people share painful, private things with us. We treat that trust as sacred.
We store it securely and use it only to support you. We follow Kenya's Data Protection Act (2019): your information is never sold, and never shared without your consent except where the law requires it to protect someone from harm.
Yes. You can reach out, report a concern, or ask for help without giving your name. You decide how much to share, and when.
Yes. You can ask to see what we hold about you, correct it, or have it deleted, at any time. Just contact us.
Full documents: Safeguarding and Child Protection Policy, Code of Conduct, Privacy and Data Protection Notice (to be linked).
If something happened to you, it was never your fault, and it's never too late to tell.
